PLEASE NOTE THAT AT THIS TIME, DUE TO THE CURRENT COVID-19 PANDEMIC, WE CANNOT ACCEPT ANY RETURNS.
Below you will find the policies within Black Revolver for processing, shipping and return/exchange. These policies apply to both our official website, our Etsy shop and in-person events such as pop-up shops!
All items within Black Revolver are crafted in Stephanie's in-home studio. She is also a one-woman show. The average processing time for items listed within the store, unless otherwise stated, is 1-5 business days. I do not create shipping labels for items until the day they ship (with the exception of pre-orders), you the customer will be notified when a label is created for your order.
For faster shipping methods or rushed orders, please contact me. Please be advised some items within Black Revolver simply cannot be rush ordered.
Custom items have a longer processing time.
Black Revolver ships world-wide. There are exceptions to a few countries, which will be brought up during checkout if you reside in one of these countries.
PLEASE MAKE SURE YOUR ADDRESS LINKED TO YOUR CUSTOMER ACCOUNT IS YOUR CURRENT AND CORRECT ADDRESS!
Packages returned to sender (us) require buyer’s (you) payment for re-shipping, we cannot flip the bill for the buyer’s failure to keep their shopping account accurate and current. If your package is returned to us, you will be notified and shipment re-payment will be required before your item is shipped again to the correct address.
RETURN & EXCHANGE POLICY
All jewelry, sale and custom items are final sale. Should you need to return or exchange any other item, please contact us prior to sending the item in questions back.
Customers have 14 days from point of delivery to begin the return or exchange process.
We require you, the buyer, pay for re-shipment of the item you’re returning! Item must arrive in pre-shipping condition showing no signs of wear or wash. This includes makeup, deodorant, pet hair, and offensive odors such as smoke. Return shipping cost are non-refundable, we also do not return any taxes applied to the order because well, Uncle Sam got that money, not us to begin with.